Absolute Satisfaction Return Policy

If, for any reason, you are not completely satisfied with your Continuum Pedicure Spa, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges on the original order). Customized chairs and accessories are non-refundable. Standard pedicure spas may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. All returns must provide proof of original purchase to obtain an Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges.

Returns can be requested in your account or if you are a guest user, please click here

We do our Best to respond within 48h.

Absolute Satisfaction

Continuum Footspas has designed and manufactured their pedicure chairs to the highest standards. Accordingly, Continuum Footspas offers an industry best warranty as follows:

Lifetime Limited Warranty

• Motors and controls, actuators, foam and upholstery are warranted for two(2) years, including parts and labor unless otherwise noted.
• Glass parts are warranted for one (1) year
• Accessories and replacement parts are warranted for ninety (90) days from date of shipment.

Continuum may repair or replace defective components at our discretion. Continuum will return the warranted product, standard shipping pre-paid, to customers in the continental US. International customers are responsible for any applicable duties and taxes, as well as all shipping charges inbound and outbound.

Excluded from Limited Warranty:

• Unauthorized repairs.
• Damage due to freight, accident, natural disaster, and/or abuse.
• Damage or malfunctions due to improper installation including but not limited to, failure to comply with all national, state, and local plumbing, electrical, and building codes.
• Fading, discoloration, or staining of any part due to improper water additives, hard water, or harmful cleaning agents or chemicals.
• Damage to drain pump due to obstruction in drain hose and/or debris in pump impeller housing.

All warranties are limited to repair or replacement, at Continuum’s discretion, unless otherwise stated. This limited warranty applies only to pedicure chairs installed in any one of the fifty (50) States of the United States, the District of Columbia, or provinces of Canada.

• Jet cover and/or impeller
• Footrest/leg supports
• On/off air actuated button
• Pedicute model
• Black plastic parts
• Manicure trays
• Replacement upholstery
• Faucet cartridge and/or filler-sprayer
• Roller massage or Relaxor heat + massage system
• Any LED light
• Handheld control wands
• Any international shipment including but not limited to Canada and Mexico

Please contact Continuum Footspas at 877-255-3030 or 262-754-4900, or email us at orders@continuumpedicure.com.

Shipping Information
All shipping charges for internet orders delivered within the continental United States assume GROUND delivery. You can chose expedited shipping in checkout for an additional fee that will be displayed.

We offer LTL shipping for retail customers in contiguous US. Please call if you want Inside or White Glove delivery (not offered online). Additional Fee will apply, more details below.

If special or additional services are needed, please call Continuum Pedicure Customer Service Department at 877-255-3030 or 262-754-4900 for rates and availability.

Domestic Shipping Times and Options
Accessories and Service Parts will typically ship within the business days displayed on the product page and the estimated ship date can be found on your order confirmation. Pedicure Spas show the lead time on each product page and on your order confirmation. Custom options such as upholstery and laminate will take longer lead time. Transit times range from 1 to 7 business days depending on the region.

Any orders placed on nights, weekends, holidays, or after 4:00 P.M. PST will not be processed until the following business day.

Curbside Delivery
Curbside service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include delivery to doors, into buildings, setup, assembly of items nor removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

Inside or White Glove Delivery Service
If curbside delivery isn’t adequate for your needs, please call one of our customer service representatives at 877-255-3030 or 262-754-49005 or you can email us at orders@continuumpedicure.com for an Inside or White Glove Delivery quote. For an additional charge, your pedicure spa will be unpacked and carried inside to the location of your choice.

Tax Information
The appropriate sales tax amount will be added to your order depending on the ship to location.

Change, Cancellation, & Rush Policy
You may cancel your order over the phone before the order ships out. Order changes are NOT possible for online orders. If the order already shipped and cannot be rerouted with the carrier, you would need to request a return. We do not accept any changes or cancellations on custom orders. A Re-stocking fee will be applied to cancelled orders.

1. CAN I RETURN MY CHAIR IF I AM NOT SATISFIED WITH ITS OPERATION AND PERFORMANCE?

Customers are dissatisfied is only due to a lack of understanding of the operation of the chair or the correct ways to use it. Our professional customer support staff will assist you in understanding how to use your chair to meet your personal need(s).

For on-line order, if you find the chair unsatisfactory, we will arrange for a return and refund as long as the chair is in the original factory and resalable conditions with all packaging materials, inserts, manuals and accessories included, no later than 7 days from the date of purchase. A refund will be issued less the S & H cost after our inspection. There will be other associated charges or restocking fee if the merchandises returned are damaged, misused or abused. No return will be accepted at all after 7days. All returns must be authorized by us, and a RMA number will be required for the return shipment.

For trade show and on site (i.e. showroom) orders, cancellations of purchase orders are subject to 20% cancellation fee of the total amount and can only be accepted on the same date it was purchased. We do not accept cancelation or issue refund after 24 hours of the sales transaction. Returns are subject to a restocking fee of 30%, freight prepaid, and shall be in the original box. A deposit paid for specific purchase order is absolutely not refundable. All sales are final.
Please email to sales@drfuji.com or call 1-888-816-0888 for return authorization.

1. WHAT IS THE WARRANTY ON FUJIIRYOKI MASSAGE CHAIRS?
One (1) to Three (3) Year Limited Warranty | Parts and Labor
Fujiiryoki Cyber Relax massage chairs are covered by a 3 Year limited warranty. During the first year of ownership the massage chair is covered with In-Home Service, Parts, and Labor. During the Second and Third Year of ownership only Parts are covered.

Commercial Warranty
Fujiiryoki covers their Cyber-Relax massage chairs with a 1 Year Warranty for Commercial Use. This covers In-Home Service, Parts, and Labor for the first year of ownership.

2. WHAT IS THE WARRANTY POLICY?
One(1) to Three (3) Year Limited Warranty | Parts and Labor
Fujiiryoki Cyber Relax massage chairs are covered by a limited warranty with purchase. Warranty will include 90 days of in-home service support. The first (1) year of warranty includes coverage for any labor fees incurred. After the first (1) year, the warranty will ONLY cover Parts until the end of the warranty coverage (3 years). Please call 1-800-526-0278 for more information.

Commercial Warranty
Fujiiryoki covers their Cyber-Relax massage chairs with a 1 Year Warranty for Commercial Use. This covers In-Home Service, Parts, and Labor for the first year of ownership.

If you require service you can contact 510-651-9088 from 10:00 AM to 5:00 PM PST, or Email service@drfuji.com. You can also download the Service Request form and Fax it to 510-651-6188 or mail directly to 4399 Ingot Street, Fremont, CA 94538.

Fujiiryoki Extended Warranty
Extended Warranty is also available on Fujiiryoki Cyber-Relax massage chairs. You can purchase an additional year or years of Parts Coverage. You can purchase a total of 7 additional years of Parts Coverage or 10 years total. Certain Extended Warranty Fees Apply.

3. WHERE ELSE CAN YOU SEND YOUR CHAIR FOR REPAIR?
Our Official Contractor:

1. Jez Enterprises Inc.
2. Spa One Repair

* Authorization required from Dr. Fuji before contact our contractor.

Shipping charges for our massage chairs range from $200 to $499* depending on the weight of the chair. Shipping costs for smaller items, such as the foot massager, ranges from $25 to $100.

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.

Dundalk LeisureCraft products are shipped in easy to assemble pre-fabricated kits with the home owner in mind. 2 people with minimal tools can assemble any of our Cedar Hot Tubs or Outdoor Showers in 4 to 6 hours.

Our Warranty

Portable Tables, Chairs & Headrests

Earthlite guarantees our Earthlite and Stronglite portable tables and chairs, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery, and face cradle platforms are warranted for three (3) years from the original date of purchase. Face Pillows are warrantied for one (1) year from the original date of purchase. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.


Earthlite guarantees our Inner Strength portable tables, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified, Inner Strength portable chairs are warranted for two (2) years, excluding foam and upholstery. Foam and upholstery are warranted for three (3) years from the original date of purchase for Inner Strength tables and two (2) years for Inner Strength chairs. Inner Strength face cradles are warranted for one (1) year. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Customers are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.

Electric Lift Tables & Stationary Tables

Our electric lift tables and stationary tables have a lifetime warranty on the frame. The lift motor and controls have a two (2) year warranty from the original date of purchase. If, within these two (2) years, there is a defect, malfunction or failure of the lift motor or controls, Earthlite will replace or repair the defective component at our discretion, shipping not included. Parts is warranted for 90 days or 2 years from the original date of table purchase, whichever comes later. The foam and upholstery are warranted for three (3) years. This warranty does not cover damage caused by normal wear and tear, misuse, accidents, or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer will either receive replacement parts or is responsible for shipping the product(s) back to the factory for repair (at customer’s expense) for any warranty claim. International customers are responsible for all associated return costs (inbound and outbound), as well as any applicable duties and taxes.

Accessories

Our accessories are warranted for one (1) year from the original date of purchase. This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA). A product under warranty that is received with an authorized RMA, will have a replacement sent as soon as the defective product is received and confirmed defective by Earthlite. In the event that the product is returned and tested to show there is no defect, Earthlite will ship the original product back to the customer, at the customer’s expense. Customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.

Our return policy is 30 days after purchase and we charge for the cost of return shipping and 15% restock fee. We require pictures of the chair fully reboxed and secured to the pallet the same way the chair arrived. If the customer is not able to do that, we also charge for cost of white glove pick up.

Infinity Care Residential Warranty

Infinity Care Plus 3 Year

Infinity Care Max 5 Year

Infinity 1 Year Residential Limited Warranty

Infinity Non-Residential Limited Warranty

Infinity 6 Month Commercial Limited Warranty