Warranties & Returns

Beautequip prides itself on customer service and satisfaction. Our aim is to exceed your highest expectations in terms of both product quality and customer service.

Your Satisfaction is Guaranteed

We're confident that you'll be overwhelmed by the world-class quality of our Massage Chairs, Saunas, and all of your Spa needs. In fact, we back all of our products.

Beautequip is an online retailer providing competitive prices on spa equipment.. It is an honor to represent these manufacturers and stand behind their warranties and return policies.  

Every product we sell is backed by the manufacturer's warranty.

If you have any problems with your product, please email us at sales@beautequip.com or call us at (631) 500-0376 and we will help you file a warranty claim with the manufacturer. It is a very easy process and all of our manufacturers are among the best in the industry.

Below are links to the warranty and return policies of each manufacturer. If you have any questions, feel free to contact us anytime.

CONTINUUM FOOTSPAS

Absolute Satisfaction Return Policy

If, for any reason, you are not completely satisfied with your Continuum Pedicure Spa, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges on the original order). Customized chairs and accessories are non-refundable. Standard pedicure spas may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. All returns must provide proof of original purchase to obtain an Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges.

Returns can be requested in your account or if you are a guest user, please click here

We do our Best to respond within 48h.


Absolute Satisfaction

Continuum Footspas has designed and manufactured their pedicure chairs to the highest standards. Accordingly, Continuum Footspas offers an industry best warranty as follows:

Lifetime Limited Warranty

  • Motors and controls, actuators, foam and upholstery are warranted for two(2) years, including parts and labor unless otherwise noted.
  • Glass parts are warranted for one (1) year
  • Accessories and replacement parts are warranted for ninety (90) days from date of shipment.

Continuum may repair or replace defective components at our discretion. Continuum will return the warranted product, standard shipping pre-paid, to customers in the continental US. International customers are responsible for any applicable duties and taxes, as well as all shipping charges inbound and outbound.

Excluded from Limited Warranty:

  • Unauthorized repairs.
  • Damage due to freight, accident, natural disaster, and/or abuse.
  • Damage or malfunctions due to improper installation including but not limited to, failure to comply with all national, state, and local plumbing, electrical, and building codes.
  • Fading, discoloration, or staining of any part due to improper water additives, hard water, or harmful cleaning agents or chemicals.
  • Damage to drain pump due to obstruction in drain hose and/or debris in pump impeller housing.

All warranties are limited to repair or replacement, at Continuum’s discretion, unless otherwise stated. This limited warranty applies only to pedicure chairs installed in any one of the fifty (50) States of the United States, the District of Columbia, or provinces of Canada.

  • Jet cover and/or impeller
  • Footrest/leg supports
  • On/off air actuated button
  • Pedicute model
  • Black plastic parts
  • Manicure trays
  • Replacement upholstery
  • Faucet cartridge and/or filler-sprayer
  • Roller massage or Relaxor heat + massage system
  • Any LED light
  • Handheld control wands
  • Any international shipment including but not limited to Canada and Mexico

Please contact Continuum Footspas at 877-255-3030 or 262-754-4900, or email us at orders@continuumpedicure.com.


Shipping Information
All shipping charges for internet orders delivered within the continental United States assume GROUND delivery. You can chose expedited shipping in checkout for an additional fee that will be displayed.

We offer LTL shipping for retail customers in contiguous US. Please call if you want Inside or White Glove delivery (not offered online). Additional Fee will apply, more details below.

If special or additional services are needed, please call Continuum Pedicure Customer Service Department at 877-255-3030 or 262-754-4900 for rates and availability.

Domestic Shipping Times and Options
Accessories and Service Parts will typically ship within the business days displayed on the product page and the estimated ship date can be found on your order confirmation. Pedicure Spas show the lead time on each product page and on your order confirmation. Custom options such as upholstery and laminate will take longer lead time. Transit times range from 1 to 7 business days depending on the region.

Any orders placed on nights, weekends, holidays, or after 4:00 P.M. PST will not be processed until the following business day.

Curbside Delivery
Curbside service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include delivery to doors, into buildings, setup, assembly of items nor removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

Inside or White Glove Delivery Service
If curbside delivery isn’t adequate for your needs, please call one of our customer service representatives at 877-255-3030 or 262-754-49005 or you can email us at orders@continuumpedicure.com for an Inside or White Glove Delivery quote. For an additional charge, your pedicure spa will be unpacked and carried inside to the location of your choice.

Tax Information
The appropriate sales tax amount will be added to your order depending on the ship to location.

Change, Cancellation, & Rush Policy
You may cancel your order over the phone before the order ships out. Order changes are NOT possible for online orders. If the order already shipped and cannot be rerouted with the carrier, you would need to request a return. We do not accept any changes or cancellations on custom orders. A Re-stocking fee will be applied to cancelled orders.


DR. FUJI 

1. CAN I RETURN MY CHAIR IF I AM NOT SATISFIED WITH ITS OPERATION AND PERFORMANCE?

Customers are dissatisfied is only due to a lack of understanding of the operation of the chair or the correct ways to use it. Our professional customer support staff will assist you in understanding how to use your chair to meet your personal need(s).

For on-line order, if you find the chair unsatisfactory, we will arrange for a return and refund as long as the chair is in the original factory and resalable conditions with all packaging materials, inserts, manuals and accessories included, no later than 7 days from the date of purchase. A refund will be issued less the S & H cost after our inspection. There will be other associated charges or restocking fee if the merchandises returned are damaged, misused or abused. No return will be accepted at all after 7days. All returns must be authorized by us, and a RMA number will be required for the return shipment.

For trade show and on site (i.e. showroom) orders, cancellations of purchase orders are subject to 20% cancellation fee of the total amount and can only be accepted on the same date it was purchased. We do not accept cancelation or issue refund after 24 hours of the sales transaction. Returns are subject to a restocking fee of 30%, freight prepaid, and shall be in the original box. A deposit paid for specific purchase order is absolutely not refundable. All sales are final.
Please email to sales@drfuji.com or call 1-888-816-0888 for return authorization.


1. WHAT IS THE WARRANTY ON FUJIIRYOKI MASSAGE CHAIRS?
One (1) to Three (3) Year Limited Warranty | Parts and Labor
Fujiiryoki Cyber Relax massage chairs are covered by a 3 Year limited warranty. During the first year of ownership the massage chair is covered with In-Home Service, Parts, and Labor. During the Second and Third Year of ownership only Parts are covered.

Commercial Warranty
Fujiiryoki covers their Cyber-Relax massage chairs with a 1 Year Warranty for Commercial Use. This covers In-Home Service, Parts, and Labor for the first year of ownership.


2. WHAT IS THE WARRANTY POLICY?
One(1) to Three (3) Year Limited Warranty | Parts and Labor
Fujiiryoki Cyber Relax massage chairs are covered by a limited warranty with purchase. Warranty will include 90 days of in-home service support. The first (1) year of warranty includes coverage for any labor fees incurred. After the first (1) year, the warranty will ONLY cover Parts until the end of the warranty coverage (3 years). Please call 1-800-526-0278 for more information.

Commercial Warranty
Fujiiryoki covers their Cyber-Relax massage chairs with a 1 Year Warranty for Commercial Use. This covers In-Home Service, Parts, and Labor for the first year of ownership.

If you require service you can contact 510-651-9088 from 10:00 AM to 5:00 PM PST, or Email service@drfuji.com. You can also download the Service Request form and Fax it to 510-651-6188 or mail directly to 4399 Ingot Street, Fremont, CA 94538.

Fujiiryoki Extended Warranty
Extended Warranty is also available on Fujiiryoki Cyber-Relax massage chairs. You can purchase an additional year or years of Parts Coverage. You can purchase a total of 7 additional years of Parts Coverage or 10 years total. Certain Extended Warranty Fees Apply.

3. WHERE ELSE CAN YOU SEND YOUR CHAIR FOR REPAIR?
Our Official Contractor:

  1. Jez Enterprises Inc.
  2. Spa One Repair

* Authorization required from Dr. Fuji before contact our contractor.


Shipping charges for our massage chairs range from $200 to $499* depending on the weight of the chair. Shipping costs for smaller items, such as the foot massager, ranges from $25 to $100.


DUNDALK LEISURECRAFT 

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.


Dundalk LeisureCraft products are shipped in easy to assemble pre-fabricated kits with the home owner in mind. 2 people with minimal tools can assemble any of our Cedar Hot Tubs or Outdoor Showers in 4 to 6 hours.


EARTHLITE, LLC 

 

Returns & Refunds

If, for any reason, you are not completely satisfied with your Earthlite portable table, chair, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges on the original order). Customized or upgraded portable tables, chairs, and accessories are non-refundable. Standard stationary and lift tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Customized or upgraded stationary and lift tables are non-refundable. All returns must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges. Any returned items without an Earthlite Return Material Authorization (RMA) number will not be processed. You must obtain RMA number before returning.

Refunds

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. It may take 5-10 business days for a refund to show up on your credit card statement. Please reach out to our customer support team for further assistance.

 

Returns can be requested in your account or if you are a guest user, please click here

Please send us the filled out RMA Request Form.

 


Our Warranty

Portable Tables, Chairs & Headrests

Earthlite guarantees our Earthlite and Stronglite portable tables and chairs, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery, and face cradle platforms are warranted for three (3) years from the original date of purchase. Face Pillows are warrantied for one (1) year from the original date of purchase. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.


Earthlite guarantees our Inner Strength portable tables, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified, Inner Strength portable chairs are warranted for two (2) years, excluding foam and upholstery. Foam and upholstery are warranted for three (3) years from the original date of purchase for Inner Strength tables and two (2) years for Inner Strength chairs. Inner Strength face cradles are warranted for one (1) year. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Customers are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.


Electric Lift Tables & Stationary Tables

Our electric lift tables and stationary tables have a lifetime warranty on the frame. The lift motor and controls have a two (2) year warranty from the original date of purchase. If, within these two (2) years, there is a defect, malfunction or failure of the lift motor or controls, Earthlite will replace or repair the defective component at our discretion, shipping not included. Parts is warranted for 90 days or 2 years from the original date of table purchase, whichever comes later. The foam and upholstery are warranted for three (3) years. This warranty does not cover damage caused by normal wear and tear, misuse, accidents, or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer will either receive replacement parts or is responsible for shipping the product(s) back to the factory for repair (at customer’s expense) for any warranty claim. International customers are responsible for all associated return costs (inbound and outbound), as well as any applicable duties and taxes.


Accessories

Our accessories are warranted for one (1) year from the original date of purchase. This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA). A product under warranty that is received with an authorized RMA, will have a replacement sent as soon as the defective product is received and confirmed defective by Earthlite. In the event that the product is returned and tested to show there is no defect, Earthlite will ship the original product back to the customer, at the customer’s expense. Customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.


 

Shipping Information

All shipping charges for internet orders delivered within the continental United States assume GROUND delivery. You can chose expedited shipping in checkout for an additional fee that will be displayed.

We offer FREE GROUND SHIPPING on Portable/Accessory orders over $50. This can be a limited time offer and only valid for retail customers in contiguous US. Excludes all trolleys.
ABMP/AMTA members receive free ground shipping on Portable/Accessory orders over $75.

We offer $150 CURBSIDE SHIPPING per stationary table. This can be a limited time offer and only valid for retail customers in contiguous US. Please call if you want Inside or White Glove delivery (not offered online). Additional Fee will apply, more details below.
We offer ABMP/AMTA members $225 curbside shipping per stationary table

If special or additional services are needed, please call Earthlite's Customer Service Department at 800-872-0560 or 760-599-1112 for rates and availability.

During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We cannot be held responsible for products shipped to the wrong address due to input error. If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

 

 

Domestic Shipping Times and Options

Portable Tables, Chairs and Accessories will typically ship within the business days displayed on the product page and the estimated ship date can be found on your order confirmation. Stationary- and Lift Tables show the lead time on each product page and on your order confirmation. Custom options such as stain will take longer lead time. Transit times range from 1 to 7 business days depending on the region.

 

Any orders placed on nights, weekends, holidays, or after 4:00 P.M. PST will not be processed until the following business day.

 

Curbside Delivery

Curbside service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include delivery to doors, into buildings, setup, assembly of items nor removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

 

 

Inside or White Glove Delivery Service

If curbside delivery isn’t adequate for your needs, please call one of our friendly customer service representatives at 800-872-0560 or 760-599-1112 or you can email us at info@earthlite.com for an Inside or White Glove Delivery* quote.

 

White Glove delivery includes unloading the shipping truck, unpackaging the equipment, placing the equipment in the desired space, and debris removal. To provide an accurate quote for this service please reach out to us with the form in the link filled out. It’s important the information is accurate and thorough, so the delivery company will have the proper equipment and man power to safely, quickly delivery your equipment. (*White Glove delivery does not include the equipment being powered on, tested, demonstrated or plumbed (for pedicure products). THIS SERVICE COMES WITH AN ADDITIONAL CHARGE on top of our flat freight costs.

 

Tax Information

The appropriate sales tax amount will be added to your order depending on the ship to location.

 

 

Change, Cancellation, & Rush Policy

You may cancel your order over the phone before the order ships out. Order changes are NOT possible for online orders, please reach out for details. If the order already shipped and cannot be rerouted with the carrier, you would need to request a return. We do not accept any changes or cancellations on custom orders. We understand plans change sometimes and will be happy to accommodate by postponing a scheduled ship date for one week without a charge. Storage fees will incur after one week at the rate of $30 per pallet/crate per week, charged at the beginning of the week.

 

 

Pricing Errors and Omissions

Please be aware that prices, availability and other purchase terms are subject to change. We make every effort to ensure the accuracy of the information on the Website and to correct errors once discovered. If we discover an error has occurred after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded the full amount of your order.

 

 


INFINITY® 

Our return policy is 30 days after purchase and we charge for the cost of return shipping and 15% restock fee. We require pictures of the chair fully reboxed and secured to the pallet the same way the chair arrived. If the customer is not able to do that, we also charge for cost of white glove pick up.



KAHUNA MASSAGE CHAIR

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


MEDICAL BREAKTHROUGH®

CANCELLATION OF ORDER
You can cancel your order within 24 hours of placing your order. If you cancel before the product is shipped, you will only be charged a 3% credit card transaction fee because that is what the credit card company charges us. If you cancel after the 24 hour period, then your chair has already been shipped and you will be charged the cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the chair.


7 DAY TRIAL PERIOD

Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging.   The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging.  You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 15% restocking fee no matter what was offered when you purchase the chair.

After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.


Accesories are refundable within 7 days minus a 25% restocking fee and the shipping fees. Massage chair covers are non-refundable because they are hand tailored to fit the chair. All sales are final after the 7 day trial period. The 7 day trial for the massage chair only applies to internet orders. All other orders including cash sales, bank wires, check payments and down payments orders at discounted prices are final. There are no refunds offered on cash purchases. However, if you do not like the chair, you can always pay the difference to upgrade to a different model.


3 MONTH CUSTOMIZATION PERIOD

No matter which massage chair you buy, there is no massage chair that will fit every single person perfectly. Our chair will fit 95% of the people out there, but some people have different parts of their body that are sensitive either due to surgery or different medical conditions. Because of this, depending on which chair you buy, we can customize the chair to fit your body. If you would like the chair customized, please call us at (818) 824-5329 and we will have a tailor customize the chair to your body. Custom-Made Chairs™  are only available on some models, so please call us at (818) 824-5329 to see if your chair can be customized to help you with any surgery or medical conditions you may have.


OOTORI MASSAGE CHAIRS

We take pride in our products and our customer service, for that reason, your satisfaction is our highest priority. If you would like to return your product, we do have a 30 day return policy.

We make returning your massage chair easy. There are no restocking fees or hidden charges; customers will only be responsible for a flat fee of $250, which would be the total cost if you wish to return your massage chair. There are no other fees if the chair is returned in its original packaging with all the items that came with the chair (remote, power cord, and accessories)

The customer is responsible for disassembling the chair and packing it back up in the original packaging. Once this is complete, we will have the chair picked up. If the chair is not returned in its original packaging, there will be an additional charge applied.

A Return Label is required in order to return a product. Please contact our customer support team at 713-487-8227, Monday through Sunday, 9 a.m. to 6 p.m., to obtain your Return Label . The Return Label must be paste on the outside of the returned product boxes.

Return Policy

  • Flat Fee Return – $250
  • No Restocking or Handling Fees
  • No Box $250 Charge

Return Policy Guidelines

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • Only orders in the contiguous US – It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Chair must return with no damages to qualify for the flat free return.
  • Financing Fees are non-refundable. These range from 10%-15%.
  • Flat Fee Return policy only applies to products purchased at the advertised price which includes any on-site promos. Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.

How Do I Return My Product?

To prepare returns

  • Get your Return Label:Send us an email, stating that you have read our return policy to service@oototimassagechairs.com
  • You can also call us to expedite this process at 713-487-8227
  • Choose the shipping company of your choice for return or call us to get a designated shipping company.
  • Call us back with the tracking number of the returning merchandise.
  • Product/merchandise must be insured for the possibility of damage/getting lost.

Easy Returns

  1. Please call 1-713-487-8227 and explain the situation and get your Return Label. If you send your return before contacting us without a Return Label, the return will be refused.
  2. Make sure to include all parts and data sent with the package.
  3. Tape box securely and mark with appropriate shipping address.

 

Money Back Guarantee

If you would like to return your product you have 30 days to do so. Customers are responsible for any and all shipping charges incurred. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the original shipping charge to ship it to you and less our original 3% credit card processing fee we were charged at the time of purchase. White Glove delivery is a service and is therefore non-refundable. Refurbished and Open Box items are sold as is, and are not eligible for a return.

 

 

Exchange Policy

Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.

Cancellations

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.


Ootori pride ourselves on offering the finest Massage Chairs at the best possible prices. Many of our customers have always wondered what type of Warranty Coverage they can expect from the Manufacturer and how they can get Extended Warranty coverage for extra piece of mind. We have assembled all of the information in one place for you. If this does not answer any question you may have, please be sure the Live Chat feature or contact us directly.


3 Year Warranty

Ootori guarantees that the massage chairs come with a three year limited warranty.

(Three years from date of purchase.)

During the first year, the warranty covers free maintenance and repair for any defect in workmanship or materials.

During the second and third year, the warranty covers free shipping replacement parts. And the cost of parts and labor are not covered.

You may obtain service advice by contacting the Ootori Customer Service department toll-free at 859-429-6304.


Warranty FAQ

1. How do I buy an Extended Warranty Service Plan?

Extended Warranty Service Plans can be purchased online, contact us first, we will send you the link.


2. Are remote controls covered?

Yes, the remote control that came with the product is covered. The reprogramming of the remote control is not covered.


3.Will I have to pay a deductible or any other “hidden costs”?

Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. To have a lower deductible, even as low as $0, the plan holder would have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Our extended service plans carry a $0.00 deductible along with low premiums. This means that with an extended service plan there are no high upfront costs and they are committed to cover 100% parts and labor costs on any authorized claim.


4.What kind of parts are used to repair the product?

We providers use new and refurbished parts depending on availability.

2. Are remote controls covered?
Yes, the remote control that came with the product is covered. The reprogramming of the remote control is not covered.
3.Will I have to pay a deductible or any other “hidden costs”?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. To have a lower deductible, even as low as $0, the plan holder would have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Our extended service plans carry a $0.00 deductible along with low premiums. This means that with an extended service plan there are no high upfront costs and they are committed to cover 100% parts and labor costs on any authorized claim.
4.What kind of parts are used to repair the product?
We providers use new and refurbished parts depending on availability.  

Orders placed are usually processed and Shipped within 2~6 business days from the time the order is the place. The day an order ships not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. FEDEX and truck company does not pick up or deliver on weekends.


How Do Track Your Order?

You can track the status of your order at https://ootorichair.aftership.com/ or we will email you when the order status changes.


Curbside Shipping – FREE

All of our massage chairs qualify for free Curbside Delivery. Once the chair arrives at your local delivery terminal, the company delivering your chair will give you a call to schedule a delivery time window.

Curbside Delivery Notes:

  • Most massage chairs require assembly. Assembly typically consists of tacking on arm panels to the main bodyof the chair, attaching the foot ottoman, and connecting airbag hoses. Assembly typically takes about 15-60 minutes to complete, depending on the model.
  • Your chair likely won’t be brought inside. Curbside Delivery drivers are explicitly told not to carry chairs indue to liability issues. Instead, they will leave the pallet on your driveway or entryway. Having a dolly, hand truck, or other helpful hands available is recommended in order to move the boxes inside.
  • Delivery lead time: 1-2 weeks. This will vary depending on your location.

WHITE GLOVE DELIVERY – $200

If you prefer to have your massage chair assembled for you, we do offer a White Glove Delivery upgrade on all of of our massage chair models. A professional installation team will call you to schedule an appointment to determine the best time to deliver your massage chair. Once the delivery team arrives, they will carry the boxes into your home or business, remove the packaging, and completely assemble it for you in the room of your choice. Your chair will be operating properly before they leave.

White Glove Delivery Notes

  • The technicians may have never assembled your chair. White-Glove Delivery is a service provided to you by Massage Chair Deals as a convenient method of having heavy massage chair boxes carried inside. The technicians contracted by us are a local furniture installer and may have no experience installing a massage chair, particularly in smaller markets.
  • Leave notes. After your chair is assembled, you will need to sign a slip confirming that the delivery was completed to your satisfaction. In the rare instance that your chair was not assembled properly or if there is visible damage, it is important to write a comment(s) on the slip noting this for liability purposes. We can’t hold the installers liable if you don’t explicitly note any issues that may have arisen during the WhiteGlove Delivery process. This is very important.
  • Test the chair before the installers leave. Take your massage chair for a test drive before the installers head out the door. Ensure all the airbags are inflating properly.
  • The technicians will likely take the shipping box(es) away with them. After the installation is complete, the installers will haul away the box (es) your massage chair came in and discard them. Please request to keep them just in case you decide to return your chair. We do not accept returns or exchanges without the original boxing and packaging.
  • Tracking. Courtesy tracking is provided to you via email once your chair is shipped, as is the case for all three shipping methods. However, with White Glove Delivery, the chair will be shipped directly to the third party installers instead of to your residential or business address. If you have not received your chair and the tracking page says it’s been delivered, there is no need to worry — they will be in touch shortly.
  • Delivery lead time:1-2 weeks. This will vary depending on your location and the availability of the White Glove Delivery company. During the peak holiday season, delivery can take up to 4 weeks.

RUHENS

Right of withdrawal

Subject to our approval, you may also return your order at any time until the date that is 7 days from receipt of the Products by calling our Customer Service Centre at +65 6481 4572.

Once you have notified us of your intention to return the Product/s through the call, Ruhens SG will arrange a time with you to drop off your Product/s, subject to our return policy detailed in the present Return Policy below.

You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products. 

Effects of withdrawal

If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 3 weeks from the day on which we have received the Products back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Return Policy

We will, at our discretion, accept returns of a Product no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice.

When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense. Subject to our approval, you may be released from returning the Products at your expense by calling our Customer Service Centre at +65 6481 4572.

Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice.

Warranties

Products purchased are guaranteed by the manufacturer, pursuant to the warranty conditions listed in the original Product documentation.

Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.


All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. 

 

Local delivery

Free local delivery is available for orders over $70. For orders under $70, we charge $5 for local delivery. Deliveries are made from [10am - 7pm] on [Monday to Sunday]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at [33 Ubi Ave 3, Vertex, #01-32]. After placing your order and selecting pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [10am - 6pm] on [Monday - Friday]. Please have your order confirmation email with you when you come.

International Shipping

Unfortunately we don't ship internationally at this time. Apologies for the inconvenience caused.


SHARPER IMAGE MASSAGE CHAIRS

3 YEAR U.S. RESIDENTIAL LIMITED WARRANTY

  • Unlimited USA-based customer & technical support
  • 3 Year structural framework warranty
  • No-cost replacement on covered parts for 2 years
  • Covered labor (in-home, if necessary) for 1 year

LIMITED WARRANTY

Sharper Image Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.

Already the proud owner of a Sharper Image massage chair? Register your warranty here.


WARRANTY PERIOD

For In-Home service, Sharper Image will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Sharper Image may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Sharper Image is no longer responsible for making repairs under the warranty coverage. Any repairs needed during the 2 year parts warranty coverage, Sharper Image will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Sharper Image, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Sharper Image-authorized field service personnel to maintain warranty coverage.

Any repairs needed during the 2 year parts warranty coverage, Sharper Image will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Sharper Image, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Sharper Image-authorized field service personnel to maintain warranty coverage.


WARRANTY LIMITATIONS AND EXCLUSIONS

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Sharper Image Warranty claim, simply call our Sharper Image Limited Warranty Service at 888-894-9150. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands. 


SILVERFOX CORPORATION LIMITED

Returns must be preapproved


1 Year Warranty

 


30 days lead time